Help Center

Faqs

Member System:

1. Do I need a member account to order from igfans.com?

No, you don't have to.

2. Why should I become a member?

Being a member, you can not only track your orders easily, but also gain points after each purchase and enjoy discounts.

3. I have placed many orders from igfans.com, why do I have no points?

There are two reasons: on the one hand, you may not login your member account when you purchase something from us; on the other hand, your order may not be completed successfully. 

4.How to get points ? and how to use Points?

You will get points for every order you purchased which has been completed. And the points can be used as money for your future orders.For more details you can go to https://www.igfans.com/systemvip.html to check.

Orders & Deliveries:

1. What's the time frame for order delivery?

It normally takes us 5-10 minutes to finish the transaction, or a few hours is needed if our staff is offline. You can contact us by email or live chat to check EST.

2. How do I track the status of an order?

Once you submit your order, you will get an order number from email. You can use the order number to track it by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24/7. If you are a member, you can track it in your account. 

3. Live Support is not responding. What's wrong?

The speed of the live Support connection also depends on the type of Internet connection used, the Internet Service Provider (ISP),  Please kindly try again or email us if you are having difficulties in messaging us.

4. I have placed an order with the wrong information or character name. What should I do?

Please contact our 24/7 livechat or send us an email to igfans@hotmail.com with your Order NO. and correct order information. We will fix it on our end and do the delivery then.